Help

Shipping & Handling

The PLAYMOBIL® ONLINE Shop ships all packages via UPS Ground, unless Express Delivery is requested. Delivery details are as follows:

Merchandise Total Shipping & Handling Total
  UPS Standard (7-10 business days)
Up to $49.99 $5.00
$50.00 or more FREE
  UPS Express (3-5 business days)
Up to $25.00 $13.75
$25.01 - $40.00 $15.75
$40.01 - $60.00 $17.75
$60.01 - $80.00 $19.95
$80.01 - $100.00 $22.00
$100.01 - $150.00 $27.25
$150.01 or more 20% of the order value

For Overnight UPS delivery, please call 1-800-351-8697 or 609-395-5566.

Shipping to an APO/FPO/DPO address? Please call 609-395-5566, Monday – Friday, 9:00 A.M. – 4:45 P.M. E.S.T. for shipping costs and information.

PLAYMOBIL® USA does not ship internationally, except to Puerto Rico.

We regret, we cannot ship to P.O. Boxes.

Shipping and handling fees are non-refundable. Shipping and handling fees are subject to change without notice.

Orders are shipped in brown cardboard boxes that say PLAYMOBIL. Some shipping boxes may have a display picture of the item on the shipping box.

Order Tracking

You will receive a separate e-mail from UPS with tracking information for your order. Should you not receive this e-mail, you can view the delivery status in your account by clicking on "Order History - Order Details - Show delivery tracking from UPS". Also, please check your junk filter and make sure that emails from "UPS Quantum View" with the email auto-notify@ups.com are allowed.