Confirming your order

Anytime you place an order at the PLAYMOBIL® Online Shop, you will receive an order confirmation by email. You can also view the status of your order at any time in your customer account. Just click on "Order History” and choose the order that you are interested in seeing further information about.

If you have other questions about your order, please call us at 1-800-351-TOYS (8697), or e-mail us at

Regular hours:
Monday – Friday; 9 am – 4:45 pm